IT Outsourcing Services

​IT Outsourcing Services by Pandacu Outsourcing Studio

Transform Your Technology Strategy – 40% Below Industry Benchmarks

Pandacu Outsourcing Studio provides ​comprehensive IT outsourcing solutions tailored to businesses across North America, South America, the Middle East, Europe, and Australia. By leveraging localized expertise and streamlined workflows, we deliver enterprise-grade IT infrastructure, software development, and technical support at ​30–50% lower costs than industry giants like IBM, Capgemini, and Cognizant. From fintech systems to healthcare IT modernization, our solutions empower organizations to innovate while maintaining strict compliance with regional regulations.

​Service Overview

​Core IT Outsourcing Services

1. ​Managed IT Services:
   • 24/7 network monitoring, cybersecurity, and cloud management.
   • Legacy system modernization (e.g., migrating on-premise ERP to AWS/Azure).
2. ​Software Development & Maintenance:
   • Full-cycle development of web, mobile, and desktop applications.
   • Agile-driven updates and patch management.
3. ​Industry-Specific Solutions:
   • HIPAA-compliant EHR systems for healthcare providers.
   • PCI-DSS-certified payment processing platforms for e-commerce.

​Price Comparison (Managed IT Services for Mid-Sized Business)

Includes: Dedicated team of 5 (2 engineers, 1 cybersecurity specialist, 1 PM, 1 QA), 99.9% SLA uptime, and regional compliance audits.

​End-to-End Service Process

​Phase 1: Assessment & Strategy (Weeks 1–4)

1. ​IT Infrastructure Audit:
   • Analyze existing systems using tools like Nessus (vulnerability scans) and SolarWinds (network performance).
   • Example: Identified 15 critical vulnerabilities in a Dubai bank’s on-premise servers.
2. ​Compliance Gap Analysis:
   • Map regional requirements: GDPR (EU), NIST (US), NDMO (Saudi Arabia), POPIA (South Africa).
   • Case Study: Achieved 100% compliance with Brazil’s LGPD for a São Paulo retail chain.
3. ​Custom Roadmap Development:
   • 12-month IT strategy with cost-benefit analysis of cloud vs hybrid infrastructure.

​Phase 2: Implementation & Integration (Weeks 5–20)

1. ​Cloud Migration:
   • Lift-and-shift or refactoring approaches for AWS/GCP/Azure.
   • Data sovereignty compliance: Hosting EU data in Frankfurt, Middle East data in Bahrain.
2. ​Cybersecurity Hardening:
   • Deploy SIEM tools (Splunk, LogRhythm) for real-time threat detection.
   • Penetration testing aligned with OWASP Top 10 and ISO 27001.
3. ​Software Development:
   • CI/CD pipelines using Jenkins or GitLab.
   • Case Study: Built a real-time inventory app for a Chilean mining company using Flutter and Firebase.

​Phase 3: Ongoing Management & Optimization (Weeks 21–24+)

1. ​24/7 Monitoring & Support:
   • Proactive issue resolution via New Relic and Datadog.
   • Multilingual helpdesk (English, Spanish, Arabic, German).
2. ​Quarterly Performance Reviews:
   • Benchmark KPIs: Mean time to repair (MTTR), server uptime, user satisfaction.
   • Example: Reduced MTTR from 4 hours to 22 minutes for a Melbourne healthcare provider.
3. ​Scalability Planning:
   • Auto-scaling strategies for traffic spikes (e.g., e-commerce during Ramadan).

​Industry-Specific Solutions

​1. Financial Services (North America)

• ​Challenge: A Toronto credit union needed FedRAMP-compliant cloud hosting for online banking.
• ​Solution:
  • Migrated core systems to AWS Canada (Toronto) with AES-256 encryption.
  • Integrated Interac e-Transfer and real-time fraud detection.
• ​Savings: $120,000CAD/yearvsIBM’s$220,000 CAD quote.

​2. Healthcare (Middle East)

• ​Challenge: A Riyadh hospital’s patient portal failed Saudi FDA compliance audits.
• ​Solution:
  • Redesigned Arabic RTL interface with NDMO-compliant data encryption.
  • Added telehealth features with Cisco Webex integration.
• ​Savings: 280,000 SAR/year vs local provider’s 500,000 SAR offer.

​3. Manufacturing (South America)

• ​Challenge: A Colombian automotive supplier’s ERP couldn’t handle Just-In-Time inventory.
• ​Solution:
  • Developed a custom IoT-enabled ERP with SAP integration.
  • Added MercadoLibre sync for parts procurement.
• ​Savings: 650,000,000 COP vs Capgemini’s 1.2 billion COP proposal.

​Regional Pricing & Localization

​North America

• ​Currency: USD/CAD
• ​Key Features:
  • SOC 2 Type II compliance for SaaS providers.
  • Bilingual support (English/French) for Canadian clients.
• ​Case Study: Reduced AWS costs by 40% for a NYC fintech firm via reserved instance optimization.

​South America

• ​Currency: BRL/ARS/CLP
• ​Key Features:
  • Nota Fiscal eletrônica (NF-e) integration for Brazilian tax compliance.
  • MercadoPago/OXXO payment gateway support.
• ​Case Study: Migrated an Argentine agribusiness to Azure with AFIP tax reporting automation.

​Middle East

• ​Currency: AED/SAR
• ​Key Features:
  • Arabic-speaking support teams.
  • Halal certification APIs for e-commerce platforms.
• ​Case Study: Upgraded a Dubai logistics firm’s WMS to handle 50,000+ daily shipments.

​Europe

• ​Currency: EUR/GBP
• ​Key Features:
  • GDPR-compliant data anonymization.
  • PSD2-ready open banking APIs.
• ​Case Study: Modernized a UK retailer’s POS system with contactless payment integration.

​Australia

• ​Currency: AUD
• ​Key Features:
  • Single Touch Payroll (STP) integration.
  • ACCC-compliant e-commerce platforms.
• ​Case Study: Built a Sydney hotel chain’s booking engine with real-time Roomba integration.

​Client Testimonials

1. ​James K., Dallas, USA
   “Pandacu’s team migrated our entire IT infrastructure to Azure without downtime. Their pricing was 45% lower than IBM’s quote.”

2. ​Fatima A., Dubai, UAE
   “They revamped our Arabic patient portal to meet Saudi FDA standards in just 12 weeks. Support response time is under 15 minutes!”

3. ​Luis G., Santiago, Chile
   “Their custom ERP slashed our inventory errors by 90%. We saved over $100K USD compared to Cognizant.”

​Add-On Services

1. ​Disaster Recovery as a Service (DRaaS):
   • Automated backups, failover testing – from $1,200/month.
2. ​Compliance Certification:
   • ISO 27001, GDPR, HIPAA audits – from $2,500/audit.

​Why Partner With Us?

While corporate vendors like Accenture prioritize scale over agility, Pandacu combines ​local regulatory expertise with Silicon Valley-caliber engineering. Our partnerships with AWS, Microsoft, and regional tech hubs enable us to deliver Fortune 500-grade solutions at disruptive rates.